Terms & Conditions

Measurements & Template

All necessary appliances including cooktop, stove, sinks, faucets, soap dispenser, or any other items that might be needed for the measurements must be on site at the time of template. If Rockstella Stonery has to make additional trip to the job site due to the job site being unprepared for the measurements, additional fees will apply (min $150 depending on the location).

Please make sure that the surface to be measured is clean and clear from any objects.

Pricing

If actual measurements are different from estimated/provided by customer, price will be adjusted accordingly.

 Seaming

Placement of seams is the sole discretion of the fabricator. There is limitation to the overall slab sizes available; seam placements are determined by Rockstella Stonery Inc. once onsite templates have been made. The final size, the counter top configuration and appliance/sink locations will determine the final seam locations. Every effort will be made to insure the seam is placed in the best location for the structural integrity of the countertop and to make it aesthetically pleasing. Due to the unique characteristics of stone, it is not possible to guarantee a match in color, veining (including the direction of veins) or finish when seaming two pieces together. Additionally, stone slabs may contain some bowing or warping, therefore in some instances seams may not be levelled across their entire length.

Appliances

Rockstella Stonery Inc. does not install appliances (dishwashers, stoves, microwaves, etc.).  We cannot move any appliances for the customer during template or installation. We apologies for any inconvenience; however, we cannot be liable for any scratches on floors, cabinets, items stored in the cabinets, etc. when moving an appliance.

Cabinets and Level

All cabinets must be in their final location, and are installed, levelled, and secured. It’s your responsibility to ensure the cabinets are ready for installation. If Rockstella Stobery Inc. has to make an additional trip to the job site due to the cabinets’ faults, additional fees will apply (min $400).

We cannot level the countertops if the cabinets are not level, and or the floor is not level. We can only try to level the countertop as best as we can. We are not cabinet makers, and we cannot fix cabinet issues.

Plumbing and Wiring

These are not included in any installation. We are not plumbers or electricians. We will NOT reconnect sinks or cooktops under any circumstances. NOTE: Plumber should be scheduled for connection 24-48 hours after countertop installation.

Accidental damages

Final wall preparation (painting, wallpaper, etc) should NOT be completed prior to installation if at all possible. Care will be exercised during the countertop installation, however scrapes, scratches, punctures or digs are possible, especially in the case of wall to wall installation scenario. These items are considered incidental damages and are customer’s responsibility to repair.

Warranty:

Product warranty will NOT be in effect until full payment is received.

Final Payment must be made in cash or certified cheque.

Call Us To Make Your Dreams A Reality 905-276-5554